Shipping policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping policy.
SHIPPING RANGE
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Countries: We currently ship within the United States.
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Future Expansion: Expansion to other regions is under consideration.
SHIPPING COSTS
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Within the United States: Free shipping on all orders.
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No Hidden Fees: All costs are clearly displayed at checkout.
ORDER PROCESSING TIME
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Processing Time: Orders are processed within 1–3 business days, Monday to Saturday.
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Order Cut-Off Time: 2:00 PM (GMT-05:00) Eastern Standard Time (New York)
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Weekend Orders: Orders placed on weekends are processed on the next business day.
TRANSIT TIME
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Estimated Delivery Time: 5–7 business days
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Business Days: Monday to Saturday
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Notes: Delivery times are estimates and may vary due to weather, carrier delays, or other external factors.
SHIPPING PROCESS
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Courier Services: We ship via DHL and FedEx.
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Insured Shipments: All shipments are insured. Please contact us in case of loss or damage.
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Eco-Friendly Packaging: We strive to use sustainable packaging materials whenever possible.
PROCESSING & TRACKING
Orders may take 2–4 business days to process before shipping.
Once shipped, you will receive an email notification with your tracking number.
If you do not receive a tracking number or it does not work, please contact us and we will assist you promptly.
For detailed support, please email:
📧 Support@timberluxury.com
UNEXPECTED DELAYS
In some cases, deliveries may take longer than expected.
For example, once shipments arrive in your country, local postal services may handle final delivery, which may cause delays beyond our control.
If your package is taking longer than usual, please contact us and we will do our best to assist you.
Company Name: Timber Luxury LLC
Email: Support@timberluxury.com
Address: 2106 House Avenue, Cheyenne, Wyoming 82001