Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
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Be in the same condition that you received it
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Be unused and unworn
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Have all original tags attached
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Be in its original packaging
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Include the receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
Returns must be sent to the following address after approval:
📍 2106 House Avenue, Cheyenne, WY 82001, United States
If your return is accepted, we will send you detailed instructions on how and where to send your package.
⚠️ Items sent back without first requesting a return will not be accepted.
For any return-related questions, please contact us at:
📧 Support@timberluxury.com
Return Coverage
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Countries: United States
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Returns Accepted: Defective & Non-defective products
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Exchanges: Accepted
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Product Condition: New only
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Return Window: 30 days
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Return Method: By mail
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Return Shipping Label: Customer responsibility
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Restocking Fee: No cost
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Refund Processing Time: Up to 10 business days
Damages and Issues
Please inspect your order upon reception. If your item is defective, damaged, or incorrect, contact us immediately at Support@timberluxury.com so we can evaluate and resolve the issue promptly.
Exchanges
The fastest way to get the item you want is to:
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Return the original item
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Once approved, place a new order separately
This ensures faster processing and availability.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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Processing time: Up to 10 business days
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Your bank or credit card provider may take additional time to post the refund
Contact
Company Name: Timber Luxury LLC
Email: Support@timberluxury.com
Address: 2106 House Avenue, Cheyenne, Wyoming 82001