Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it — unworn or unused, with all original tags attached, and in its original packaging. You’ll also need to provide a receipt or other proof of purchase.

To start a return, please contact us at support@timberluxury.com. Please note that returns must be sent to the following address:

2106 House Ave Suite 136
Cheyenne, Wyoming 82001
United States

If your return is approved, we’ll provide you with a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us at support@timberluxury.com if you have any questions about our return policy.

Countries

United States

Policy URL

https://timberluxury.com/policies/refund-policy

Returns

We accept returns for both defective and non-defective products.

Exchanges

We accept exchanges.

Product Condition

Items must be in new, unused condition.

Return Window

30 days from the date of delivery.

Return Method

By mail.

Return Label

Customer responsibility.

Restocking Fees

No restocking fees.

Refund Processing Time

Up to 10 business days.

Damages and Issues

Please inspect your order carefully upon delivery and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. We’ll review the issue and work with you to make it right.

Exchanges

The fastest way to ensure you receive the item you want is to return your current item. Once your return has been accepted, you can place a separate order for the replacement item.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

If you have any questions or need further assistance, please contact us at support@timberluxury.com. We’re happy to help.

Company Name 1: Timber Luxury LLC

Contact: Support@timberluxury.com
Address: 2106 House Avenue, Suite 368, Cheyenne, WY 82001

Company Name 2: Chic Closet Dresses LLC
Address: 18 Colorado Ave, Colorado Springs, CO 80903